Joined: 10 Jun 2019
|US Work Ethic Issues
and Lack of service
Well many of us are getting upset with the lack of service these days and no one cares and somehow we have all lowered our standards to the fact that getting good service is not to be expected , but rather a nice surprise if it ever does occur. Many great companies have derelicts, under achievers, cry babies, and people which could really careless and this is causing a rift between the best customers and businesses. Mediocrity is common place and to be expected and if you complain you probably will not get anyone who cares anyway or at least this is how many consumers feel.
We are led to believe this is appropriate and expected behavior and this is all we are entitled even though we are the buyers , the customers and we use to always be right. I for one am quite appalled by this and cannot believe we as Americans are accepting this level of lousy service from our own people? Having discussed this issue with many Americans at coffee shops across the Nation, I find it most fascinating that everyone has several horror stories to tell about bad service in all types of businesses. We all have experiences, which are not very complimentary to the American Workforce, yet we are the ones who make it up. After all we draw our population for all jobs in all categories.
Kind of scary to see how far down we have gone so quickly and 9-11 did not even fix the problem. What do we need? Well here is a thought. Hold Labor accountable too? Yes good idea;
giving much thought to this it appears that the real issue gets back to the problems in the society at large , where we have chosen to place our priorities and how we have lost control through non-reality based thinking and public policy of our innate social needs as humans. Something seems to be missing. After all it appears that if you are going to do something you ought to give it your best efforts as promised when you sign up for the job.
Employees will blame it on the employer and say they do not pay me enough to take abuse from customers or to work at my optimal level. Employers say employees do not care. Employers blame the pay issue on the burdensome taxes on employment contributions.
Employees say they do not get enough benefits. Employers say insurance is too high, too many potential lawsuits, have to cut costs somewhere. Employees say that is not true, they do not pay me enough and want to strike , do work slow downs, do the minimal or not show up on time or at all. As unemployment gets under 3-5% the employees have the employer right where they want them, if the employer tries to force high productivity then they threaten to quit and work somewhere else. Employers then say that well, if we pay them more , there is no profit, unless they pick up the productivity then we cannot pay them anymore, they are not worth that much.
The employee says the Business Owners spouse bought a new SUV and that they are rich. The employer says well I had to mortgage my house to start this business and if they did not buy something then such as an SUV for their spouse's business then they would have had to pay the money in taxes anyway? The employee says, well then pay me more money , I deserve more? The employer says well you did not try to work hard, complained and now you want me to pay you more? Forget it.
Meanwhile where does that leave us? The customers? Hmmm?
Poor work ethic in America is destroying businesses, consumer trust along with the over regulation and lack of respect of the employers and employees.
Myself being involved in the Franchising Industry and studying all types of franchised and small business counterparts, I see a need to bring us all back together again.
How To Get The Best From Your Ecommerce Store ECommerce Articles | November 1 , 2007
With more and more people spending time on the internet you need to make sure that you are getting the most from your ecommerce store.
Online shopping should one of the quickest, easiest and most efficient ways to find what you want and hopefully in your budget. Over the last couple of years more and more consumers are turning to ecommerce stores to find?their ideal product or service.
To make sure that your store isn?t missing out on valuable sales it is important to keep a close eye on your site?s design and features. By conducting your own research on the net it is easy to see that the most successful ecommerce stores incorporate high quality design with straight-forward usability, in an effort to draw in customers and avoid them bouncing off elsewhere.
The same principles that the online and high street giants use are just as relevant for small businesses. Consumers will be equally affected by the factors that will persuade them to shop on your site as they will on a more recognised brands site.
A key factor to bear in mind is that when a consumer first arrives on your site they initially have a desire to buy, but will also have some basic objections to be overcome in the first instance. For example if you?re are a small business , the chances are they user will not have heard of you, they will not know if you sell the product they want, and they don?t know if you will deliver on time or how your product or service will compare with your competitors.
The easiest way to begin to address these objections is to look at the layout and design of your site. First impressions count, so by making sure that your site is up-to-date , well laid out with good use of copy, your business will demonstrate that it takes pride in its product or service. An ecommerce site that doesn?t look as though it has been updated or changed for some time won?t instil much confidence in your potential customers so you should make efforts to update it, weekly if not daily.
By objectively looking at.